VECO Experts
VECO Collision Experts, LLC
5608 17th Ave. NW #545
Seattle, WA 98107
888-362-2511 / 206-771-2111
VECO Experts are rooted in the highest ethical standards and committed to ensuring each vehicle is repaired to OEM specifications to ensure fit, finish, durability, value, and consumer safety. Your partner in Collision Repair!
What we do …
We are in shops all across the country, every month, providing on-site assessments, as well as repair inspections to ensure manufacture’s process and materials are followed. The sole focus of the company is to partner with shops and other industry providers, for the ultimate benefit of the shop. VECO Experts also conducts in-shop technical training lessons for shop personnel, distributes monthly quality and equipment reports, and provides regular technical support.
How it works …
VECO Experts works with shops on quality, process, and culture, taking a holistic approach to identify and solve a shop’s weak spot(s), one at a time. Shops that are struggling in certain areas gain control and elevate their operations, resulting in reduced cycle time, increased quality, and increased profits.
The process starts with an interview with the owner/manager using the “canary in the coalmine” philosophy to discover the weak spots in the operations. Then, a date is set to Kick-off the shop. The Kick-off consists of getting the staff together to get them all on the same page of the program. During the Kick-off, quality, equipment and operations will be assessed to determine any gaps and we’ll create a roadmap for the future of how to close the gaps. Each month, you will be visited by one of our technical partners to work with your staff on progress and new items that come up. You will also have an account manager that will call the owner/manager every month to work on the progress of items being worked on.
Services included are:
- Monthly on-site visit with your Expert Technical Partner
- On-site and remote inspections / assessment of repairs and the manufactures recommended processes and materials
- Technical in-shop training lessons as appropriate – equipping shop personnel with the most up-to-date information on repair specifications and techniques
- Easy to read, in 3 minutes or less, monthly Shop Report at a Glance ™
- Monthly Vehicle and Process Quality Report and Equipment Report
- Monthly call with account manager to review and evaluate operations
- Facebook page with up to the minute, important new technical information
- Second level Technical Support
- Local Seminars
- Access to Collision Hub University
- Discounts with vendors and programs
- Featured on our ‘Shop Locator’ on our website
- OEM Certification matching and recommendations
Why our customers say we are invaluable …
With all the changes in the collision repair industry happening so quickly, everything from materials being used to changes in procedures to follow for correct repairs; it is hard to keep up with it all. Having a third party come look at the repairs in process and look for ‘training’ opportunities is invaluable not to mention working on process’ to increase quality and profits.
Who we are …
Vehicle Collision Experts, LLC (VECO Experts) was launched at SEMA in Nov 2016 by Mark Olson, an original co-founder of VeriFacts Automotive. Mr. Olson stopped working with VeriFacts Automotive in October of 2016 and founded VECO Experts. With over 36 years of experience, Mark was a former tech, shop owner, insurance adjuster, I-car instructor and is also president of Future Forensics, an automotive damage investigations company he founded in 1997. The staff and contractors have similar qualifications.
Please don’t hesitate to call us at (206) 771-2111 with any questions